I loved the walking stick flute as soon as I saw it... and was so excited when it arrived. When I opened it, I found that it had cracked in the middle. I was very disappointed and immediately called the website. I was treated so nicely and was assured that a replacement would be sent immediately. I received the replacement in just a few days and it was "perfect"...beautiful...and sounded heavenly. I love my flute and will be enjoying it for many years to come....All business people should take a lesson from you gays on the handling of customers' complaints. You are "TOPS" in my book!